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Add troubleshooting article
The aim of this Troubleshooting Guide is to help you to identify, diagnose and resolve common problems you may be experiencing with Kiuwan.
Contact Kiuwan Technical Support
If you need assistance with any of the steps, you cannot resolve your issue or you have any kind of question, please contact Kiuwan Technical Support for further help:
If you cannot see the messenger, please contact your Kiuwan administrator to get access to it.
We will be happy to help you !!
Help on Kiuwan Errors
Most of Kiuwan errors usually appear during the process of analysis.
Reasons can be of different nature and Kiuwan will show to you the reason and how to solve it (the vast majority of the problems are due to configurations that can be solved very easily).
- If you are using Kiuwan Local Analyzer in Graphical User Interface mode (GUI), visual help and tips will be shown indicating the reason of the problem and a link to this guide to help you on how to solve it
- If you are using Kiuwan Local Analyzer in Command-Line Interface (CLI), errors are reported in two ways:
- Thru messages to standard ouput indicating the reason of the problem
- Thru return codes (please visit Local Analyzer Return Codes for a full description of return codes)
- In case the problem produces in the cloudafter running the analysis and executing the 2nd phase (metrics and indexes calculation), the analysis log page will indicate the reason of the problem.
Sometimes, depending on the nature of the error, an error report will be uploaded to Kiuwan and a support ticket will be automatically open (with a reference to a ticket ID).
Please, provide the ticket id when you contact Kiuwan Technical Support.
Frequently Asked Questions (FAQs)
Please visit FAQs - Frequently Asked Questions
Troubleshooting articles
Title | Creator | Modified |
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Certificate is Valid but does not Belong to a Known Accepted Server | Kiuwan Editor User | Jul 08, 2024 |
SSO - Form-based authentication fails | Giulia di Pietro | Aug 24, 2023 |
SSO - HTTP authentication fails | Giulia di Pietro | Aug 24, 2023 |
SSO - WIA is not working | Giulia di Pietro | Aug 24, 2023 |
SSO - Cannot authenticate with credentials | Giulia di Pietro | Aug 24, 2023 |
Basic Authentication Error when Exporting Action Plan to Atlassian JIRA | Giulia di Pietro | Aug 24, 2023 |
How does Kiuwan support XML | Kiuwan Editor User | Aug 24, 2023 |
Limit for Analyzed LOC last 24h has been Reached | Kiuwan Editor User | Aug 24, 2023 |
How to Configure an Additional Email Address for Analysis Notifications | Kiuwan Editor User | Aug 24, 2023 |
Avoid Hard-coded or In-comment Passwords in Code | Kiuwan Editor User | Aug 24, 2023 |
Temporal License not Valid yet | Kiuwan Editor User | Aug 24, 2023 |
The Downloaded Model does not Support any of the Discovered Languages | Kiuwan Editor User | Aug 24, 2023 |
Engine Update Cancelled by a Blocking Process | Kiuwan Editor User | Aug 24, 2023 |
Kiuwan Local Analyzer Does not Start after Automatic Upgrade | Kiuwan Editor User | Aug 24, 2023 |
Kiuwan Cloud Services Error | Kiuwan Editor User | Aug 24, 2023 |
Cannot start Kiuwan Local Analyzer under Linux or OS X | Kiuwan Editor User | Aug 24, 2023 |
Basic Authentication Error : Proxy Returns HTTP1.1 407 Proxy Authentication Required | Kiuwan Editor User | Aug 24, 2023 |
Analysis Finished with Error in Kiuwan Log Page | Kiuwan Editor User | Aug 24, 2023 |
Analyses are very Slow in Unix Linux, or Halt when Uploading Results to Kiuwan | Kiuwan Editor User | Aug 24, 2023 |
Account Limits Over Quota | Kiuwan Editor User | Aug 24, 2023 |
No Analyzable Extensions Found | Kiuwan Editor User | Aug 24, 2023 |
Cannot Import CSV Kiuwan Reports into Microsoft Excel | Kiuwan Editor User | Aug 24, 2023 |
Java Returned 1 | Kiuwan Editor User | Aug 24, 2023 |
Not enough Memory | Kiuwan Editor User | Aug 24, 2023 |
Out of Memory | Kiuwan Editor User | Aug 24, 2023 |
Timeout Killed the Subprocess | Kiuwan Editor User | Aug 24, 2023 |
How to Export a Model and Import into another Kiuwan Account | Kiuwan Editor User | Jun 13, 2023 |
How to Deactivate a Rule | Kiuwan Editor User | Jun 13, 2023 |
Local Analyses or Upgrade Get Blocked | Kiuwan Editor User | Dec 11, 2019 |