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- Writing an email to jelly.service@kiuwan.com
- Using the messenger provided by Kiuwan (see below picture)
If you cannot see the messenger, please contact your Kiuwan administrator to get access to it.
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Sometimes, depending on the nature of the error, an error report will be uploaded to Kiuwan and a support ticket will be automatically open (with a reference to a ticket ID).
Please, provide the ticket id when you contact Kiuwan Technical Support.
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Error Codes Reference
Error Code Reference for Kiuwan errors after analysis (AN errors)
Please visit Analysis Error Code Reference for description on errors after analysis (so-called AN errors)
Kiuwan Local Analyzer Exit Codes
Please visit Kiuwan Local Analyzer Exit Codes for description on exit code and errors during KLA execution.
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